Service Technician

Job Description

Overview

ESA is seeking a skilled industrial equipment Service Technician for employment at their Charlotte, NC location. The Service Technician role is responsible for full spectrum service and support of a variety of industrial air compressors, air dryers, associated systems and accessories. The Service Technician role will perform field support activities, troubleshooting, performance evaluation, maintenance and installations of compressed air systems to ESA customers throughout the Carolinas.The Service Technician interacts daily with customers to provide solutions and support across a wide range of complex mechanical and electrical issues.

Role and Responsibilities

  • Travel to customer locations throughout the Carolinas or work in the ESA service area to perform full spectrum service on rotary and reciprocating compressors with a focus on customer service and systemic resolution of issues

  • Diagnose and troubleshoot problems with a variety of compressed air equipment and associated systems while communicating effectively with the customer and the Service Manager

  • Repair, replace or rebuild defective equipment, components, wiring or piping

  • Perform routine preventative maintenance tasks and inspections such as changing filters and fluids, or cleaning and setting controls on air compressor products

  • Provide on-site technical support, explaining system capabilities, operations, features and benefits to ESA customers

  • Communicate effectively with the customer with a focus on understanding their requirements and ensure that the ESA corrective action meets or exceeds the customer expectations

  • Accurately maintain all required paperwork (work orders, service orders, company forms)

  • Maintain professional conduct and appearance (work uniforms are provided)

  • Adhere to all safety procedures, guidelines and company regulations

  • Maintain accountability of an emergency service line and provide “on-call” response during assigned times (weekly rotation)

  • Maintain standardized inventory of air compressor parts and tools on company service truck

  • Maintain the ESA service area and service vehicles as though they were your own

Qualifications and Education Requirements

 

  • 2+ years of industrial equipment technician experience required (preferably air compressors)

  • Requires technical knowledge and interpersonal skills typically gained through completion of technical school or related experience

  • Requires analytical thought process and proficient problem-solving skills in order to systemically resolve both mechanical and electrical technical issues

  • Capable of accurately troubleshooting and rectifying issues in pressured situations without sacrificing quality

  • General computer literacy and tech savvy (comfortable using a tablet or smart phone for service schedule coordination and communications)

  • Strong organizational, verbal, and written communication skills

  • Ability to read and comprehend technical manuals, parts catalogues and relevant documentation

  • 2+ years of industrial equipment technician experience required (preferably air compressors)

  • Requires technical knowledge and interpersonal skills typically gained through completion of technical school or related experience

  • Requires analytical thought process and proficient problem-solving skills in order to systemically resolve both mechanical and electrical technical issues

  • Capable of accurately troubleshooting and rectifying issues in pressured situations without sacrificing quality

  • General computer literacy and tech savvy (comfortable using a tablet or smart phone for service schedule coordination and communications)

  • Strong organizational, verbal, and written communication skills

  • Ability to read and comprehend technical manuals, parts catalogues and relevant documentation

Preferred Skills

 

  • EPA Section 608 Technician

  • Familiarity with field service dashboards and Computerized Maintenance Management Systems

  • Experience installing compressed air piping and tubing

All applications to be emailed to Chris Casey, chriscasey @ engineeringsales .com